Ensure your mobile is in network range.
Click on Retry after 90 Seconds from the time OTP screen appears on the screen.
Validate the Name & Mobile number and click on “Continue”
If the problem persists, write to customercare@defaeco.in.

On the Maps page->Start typing the location name in the “Search Location”
bar ->Select the accurate location name from the list -> Click on “confirm”

On the Home Page - > Click on the Location appearing the top” - On the Maps page->Start typing the location name in the “Search Location” bar ->Select the accurate location name from the list -> Click on “confirm”

On the Home Page - > Start typing the Salon name in the “Search for Salon” bar-> Salons matching the search will appear as a list-> Select Vendor.

We are in the process of onboarding vendors across different locations, please be patient with us.

We are in the process of onboarding vendors across different locations, please be patient with us.

It appears at the bottom of the Vendor block next to location details.

Selected Salon/Parlor/Spa screen has directions button that redirects to google maps.

Selected Salon/Parlor/Spa screen has options to choose between Male, Female & Kids from where appropriate service selections can be made.

The current option allows to make individual bookings. You need to make multiple bookings subject to availability of common time slot in multiple bays.

Refund will be processed upon duly validated with the vendor.

Upon services selection, you are directed to schedule screen where Day, Date and time of your preference can be selected subjected to availability.

Please reach out at curstomercare@defaeco.in

No. Existing order can be cancelled and terms applicable as per cancellation policy. You are requested to place a new order upon cancellation of previous order.

Refund is automatically processed against amount deducted due to incomplete order processing as per the backing norms. If failed to receive refund within 48 Hours, your first point of contact should be the bank’s customer care. Please write to us at customercare@defaeco.in if the point#1 &2 fail to resolve the issue.

On the navigation menu->> Go to Order->>Open the “Active Order” you wish to cancel->>Hit the “Cancel Order” button on bottom of the screen. Click “Ok” on the “sure you want to cancel the order” pop up window.

All refunds are processed as per the cancellation policy.

On the navigation menu->> go to notification screen->> click on the notification received for the booked order->>share the 6 digit number with the vendor to close the order.

On the navigation menu->> Go to Orders->>My Orders screen will allow you to view both “Upcoming” and “Past” Order.

It takes 4-5 days to complete the refund process. You would be notified under the notification tab upon completion of refund process.

No, one mobile number per login.

Yes, you may book the order for others. However, please do remember to share the OTP with them for vendor to complete the order.